FAQ’s

• Holiday Returns: Purchases made during the holiday season may qualify for an extended return period. Please check our website for specific dates.
• Refund Delays: Refunds may take longer to appear on your account depending on your payment provider.
• If you receive a damaged or defective item, please contact us at [email protected] within [2] days of delivery.
• We will provide a prepaid shipping label and either replace the item or issue a full refund.
• We offer exchanges for different sizes or colors of the same item, subject to availability.
• To request an exchange, follow the return process and indicate your desired replacement item.
• Exchanges will be shipped once the returned item is received and inspected.
• Refunds will be issued to the original payment method within [3-5] business days of receiving and inspecting the returned item
• The following items are not eligible for return:
  • Items marked as “Final Sale”
  • Undergarments, swimwear, and other intimate apparel
  • Gift cards
  • Customized or personalized items

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1. Countries We Ship To

• We currently ship to the following regions: [List regions or countries, e.g., North America, Europe, Asia, Australia, etc.].
• If your country is not listed at checkout, please contact us at [email protected] to confirm availability.

2. Shipping Costs

• Shipping fees vary depending on your location and the shipping method selected.
• The exact shipping cost will be displayed at checkout before you complete your order.

3. Delivery Times

• Delivery times vary by destination and selected shipping option. Estimated delivery times are:
  • Standard International Shipping: [9-16 business days]
  • Express International Shipping: [3-6 business days]

4. Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information.

5. Tracking Your Order

• Once your order ships, you will receive a tracking number via email to monitor its progress.
• International shipping times may vary due to customs processing.

6. Restrictions

• Certain items may not be eligible for international shipping due to customs restrictions.
• If an item in your order cannot be shipped internationally, we will notify you and offer alternatives or a refund.

Yes, we accept international cards! At Cosie Market , we strive to make shopping convenient for our global customers. Below are the details regarding the use of international credit and debit cards.

Yes, Cosie Market charges sales tax where applicable. Below are the details regarding our sales tax policy:

1. U.S. Customers

• State Sales Tax: Sales tax is applied to orders shipped to states where we are required to collect tax. The tax rate is based on the shipping address and local sales tax laws.
• Exemptions: Customers with tax-exempt status must provide the necessary documentation before placing an order. Please contact us at [email protected] for assistance.

2. International Customers

• Orders shipped internationally may not include sales tax; however, you may be responsible for paying customs duties, VAT, or other taxes imposed by your country. These charges are not collected by us and are the responsibility of the customer.

3. How Sales Tax is Calculated

• Sales tax is calculated based on the total value of your order, including shipping fees (where required by law). The applicable tax amount will be displayed during checkout before completing your purchase.

4. Tax-Free States or Regions

If your shipping address is in a region that does not impose sales tax, no tax will be applied to your order.