Effective Date: May 2019
Last Updated: July 2024
Welcome to Cosie Market store. By accessing or using our website, Cosie Market , you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the Site.
1. Use of the Site
1.1 Eligibility
You must be at least 18 years old or have the permission of a parent or guardian to use this Site and make purchases.
1.2 Prohibited Activities
You agree not to:
- Use the Site for unlawful purposes.
- Attempt to hack, disrupt, or compromise the security of the Site.
- Copy, reproduce, or distribute content from the Site without our written consent.
2. Product Information and Availability
2.1 Accuracy of Information
We strive to ensure that product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is error-free.
2.2 Availability
All products are subject to availability. We reserve the right to discontinue or limit the quantity of any item.
3. Orders and Payments
3.1 Placing Orders
By placing an order, you agree to provide accurate and complete information. We reserve the right to cancel or refuse any order for any reason.
3.2 Payment Methods
We accept M-PESA, credit cards, PayPal, etc. Payments are securely processed through third-party payment processors.
3.3 Pricing
Prices are listed in USD and may be subject to taxes, shipping, and handling fees, which will be displayed at checkout.
4. Shipping and Delivery
4.1 Shipping Policy
Shipping times and costs vary based on location and selected shipping method. Estimated delivery dates are not guaranteed.
4.2 International Shipping
Customs fees or import taxes for international orders are the responsibility of the customer.
5. Returns and Refunds
5.1 Return Policy
You may return items within 2 days of delivery for a refund or exchange, provided they are in their original condition with tags attached. Sale items may not be eligible for returns unless stated otherwise.
5.2 Refund Process
Refunds will be processed to the original payment method within 3-5 business days after receiving the returned items.
5.3 Shipping Costs for Returns
Unless the item is defective, customers are responsible for return shipping costs.
6. Intellectual Property
All content on the Site, including logos, images, text, and graphics, is the property of Cosie Market and is protected by intellectual property laws. You may not use, copy, or distribute any content without our permission.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Site or products, including but not limited to loss of data, revenue, or profits.
8. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
9. Governing Law
These Terms and Conditions are governed by the laws of [your jurisdiction]. Any disputes arising from these terms will be resolved in the courts of Republic Of Kenya.
10. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +254 715 751168